Refund and Cancellation Policy

Last updated on 30-01-2024 23:19:58
FINOLITY CONSULTANCY PRIVATE LIMITED believes in helping its customers as far as possible,
and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order.
    However, the cancellation request may not be entertained if the orders have been communicated to the
    vendors/merchants and they have initiated the process of shipping them.
  • FINOLITY CONSULTANCY PRIVATE LIMITED does not accept cancellation requests for
    perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer
    establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team.
    The request will, however, be entertained once the merchant has checked and determined the same at his
    own end. This should be reported within Only same day days of receipt of the products. In case you feel
    that the product received is not as shown on the site or as per your expectations, you must bring it to the
    notice of our customer service within Only same day days of receiving the product. The Customer
    Service Team after looking into your complaint will take an appropriate decision.
  • In case of complaints regarding products that come with a warranty from manufacturers, please refer
    the issue to them. In case of any Refunds approved by the FINOLITY CONSULTANCY PRIVATE
    LIMITED, it’ll take 9-15 Days days for the refund to be processed to the end customer
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